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Cigna Healthcare

74.2Score
★★★☆☆3.9

Customer satisfaction · 19.0M members

AM Best: A (Excellent)(2025)J.D. Power: #1 Digital Experience(2025)

Cigna Healthcare is a global health services company operating in 30+ countries with approximately 19 million US members. Ranked #1 for digital experience among commercial health plans by J.D. Power in 2025, with 200+ years of insurance heritage through predecessor organizations.

Overall Score

74.2/100

Founded

1792

Headquarters

Bloomfield, Connecticut

Type

private
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Key Metrics

Am Best Rating

A (Excellent)

Jd Power Score

#1 Digital Experience (683/1000)

Network Size

Global network in 30+ countries

Editorial Ratings

AM Best: A (Excellent)(2025)

Rating: A (Excellent) — affirmed April 2025 (max: A++ (Superior))

80AM
J.D. Power: #1 Digital Experience(2025)

Rating: #1 Digital Experience (score 683) (max: 1000)

68.3J.D.

Coverage Highlights

  • ✓Global health services in 30+ countries
  • ✓#1 ranked digital experience among US commercial health plans
  • ✓Evernorth Health Services (pharmacy benefits, behavioral health, care delivery)
  • ✓Strong employer-sponsored and international plan options
  • ✓200+ years of insurance heritage

Pros

  • ✓Top-rated digital experience among commercial health plans
  • ✓Strong international/global coverage options
  • ✓Evernorth integration adds pharmacy and behavioral health value
  • ✓Good employer-sponsored plan options

Cons

  • ✗Smaller US domestic network than UHC or BCBS
  • ✗Less presence in individual/ACA marketplace
  • ✗Customer service complaints in some regions

Frequently Asked Questions

What makes Cigna Healthcare unique?

Cigna is a global health services company operating in 30+ countries, ranked #1 for digital experience by J.D. Power, and integrates pharmacy and behavioral health through its Evernorth division.

What is Cigna's financial strength rating?

Cigna Healthcare holds an AM Best Financial Strength Rating of A (Excellent), affirmed in April 2025.

Does Cigna offer international health insurance?

Yes. Cigna is one of the strongest options for international and expat health coverage, operating in 30+ countries with a global provider network.

What is Evernorth Health Services?

Evernorth is Cigna's health services division providing pharmacy benefits management, behavioral health support, and care delivery solutions to complement the insurance coverage.

Quick Summary

InsurerCigna Healthcare
Country🇺🇸 United States
Overall Score74.2/100
Satisfaction3.9/5
Members19.0M
Typeprivate
Founded1792

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