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Humana

Humana Inc.

85Score

★★★★☆4.4

Customer satisfaction · 17.0M members

AM Best: A (Excellent)(2025)Insure.com: #2 Best Health Insurer 2026(2026)

Humana is a dominant Medicare Advantage player with 17% market share and approximately 17 million members. Ranked #2 by Insure.com for 2026, it focuses on senior healthcare with CenterWell primary care clinics and home health services, achieving a 4.42/5 customer service rating.

Overall Score

85/100

Founded

1961

Headquarters

Louisville, Kentucky

Type

private

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Key Metrics

Am Best Rating

A (Excellent)

Jd Power Score

Above average for Medicare plans

Network Size

CenterWell clinics + broad network

Medicare Advantage Share

17% market share

Editorial Ratings

AM Best: A (Excellent)(2025)

Rating: A (Excellent) — affirmed December 2025 (max: A++ (Superior))

80AM

Insure.com: #2 Best Health Insurer 2026(2026)

Rating: #2 Best Health Insurance Company 2026 (max: #1)

90Insure.com

Coverage Highlights

✓Dominant Medicare Advantage player (17% market share)
✓CenterWell Health primary care clinics and home health services
✓Strong focus on senior/aging population healthcare
✓Value-based care approach for better health outcomes
✓83% positive customer service rating (4.42/5)

Pros

✓Industry leader in Medicare Advantage
✓Strong customer service reputation
✓CenterWell clinics offer integrated senior care
✓Value-based care approach leads to better health outcomes

Cons

✗Heavy Medicare focus means limited employer/individual market presence
✗Some Medicare Advantage star ratings declining
✗Geographic concentration in certain states

Frequently Asked Questions

Is Humana primarily a Medicare Advantage insurer?

Yes. Humana is the dominant Medicare Advantage player in the US with 17% market share, though it also offers employer-sponsored and individual plans.

What is CenterWell?

CenterWell is Humana's healthcare division operating primary care clinics and home health services, focused on providing integrated senior care.

What is Humana's financial strength rating?

Humana holds an AM Best Financial Strength Rating of A (Excellent), affirmed in December 2025.

How does Humana rank for customer satisfaction?

Humana has a 4.42/5 customer service rating with 83% positive reviews, particularly strong among Medicare members.

Quick Summary

InsurerHumana

Country🇺🇸 United States

Overall Score85/100

Satisfaction4.4/5

Members17.0M

Typeprivate

Founded1961

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