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Aetna (CVS Health)

Aetna

82Score

★★★☆☆3.8

Customer satisfaction · 37.0M members

AM Best: A (Excellent)(2025)NCQA: 81% of MA in 4+ Star Plans(2026)

Aetna, a subsidiary of CVS Health Corporation, is one of America's oldest health insurers (170+ years). The unique integration of health insurance with CVS pharmacies and MinuteClinic retail health locations creates a vertically integrated healthcare experience for approximately 37 million members.

Overall Score

82/100

Founded

1853

Headquarters

Hartford, Connecticut

Type

private

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Key Metrics

Am Best Rating

A (Excellent)

Jd Power Score

Above average

Network Size

Broad national network + CVS retail clinics

Naic Complaint Index

Lower than average

Editorial Ratings

AM Best: A (Excellent)(2025)

Rating: A (Excellent) — affirmed May 2025 (max: A++ (Superior))

80AM

NCQA: 81% of MA in 4+ Star Plans(2026)

Rating: 81% of MA members in 4-star+ plans (max: 5 stars)

84NCQA

Coverage Highlights

✓Unique CVS pharmacy + MinuteClinic retail health integration
✓One of the oldest health insurers in America (founded 1853)
✓Strong Medicare Advantage performance (81% in 4+ star plans)
✓Pharmacy benefits management through CVS Caremark
✓Walk-in HealthHUB locations for preventive care

Pros

✓CVS pharmacy and retail clinic integration is highly convenient
✓Strong Medicare Advantage plan quality
✓Solid financial strength rating
✓Lower-than-average complaint index

Cons

✗CVS integration can feel corporate/impersonal
✗Network may be narrower than UHC or BCBS in some areas
✗Premium pricing in certain markets

Frequently Asked Questions

Is Aetna part of CVS Health?

Yes. CVS Health acquired Aetna in 2018, creating a vertically integrated healthcare company combining health insurance, pharmacy benefits (CVS Caremark), and retail clinics (MinuteClinic/HealthHUB).

What is Aetna's financial strength rating?

Aetna holds an AM Best Financial Strength Rating of A (Excellent), affirmed in May 2025.

Can I use CVS MinuteClinic with Aetna insurance?

Yes. Aetna members can access CVS MinuteClinic and HealthHUB locations for preventive care, vaccinations, and basic health services, often at reduced or no cost depending on the plan.

How does Aetna rank for Medicare Advantage?

Aetna performs strongly in Medicare Advantage, with 81% of MA members enrolled in 4-star or higher plans for 2026.

Quick Summary

InsurerAetna (CVS Health)

Country🇺🇸 United States

Overall Score82/100

Satisfaction3.8/5

Members37.0M

Typeprivate

Founded1853

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