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Kaiser Permanente

90Score
★★★★☆4.5

Customer satisfaction · 12.7M members

J.D. Power: #1 in Multiple Regions(2025)Insure.com: #1 Best Health Insurer (6 years running)(2026)NCQA: Top-Rated Nationally(2026)

Kaiser Permanente is America's largest managed care organization with 12.7 million members and a unique integrated care model combining insurance, hospitals, and physicians under one organization. It has the highest customer satisfaction (4.59/5) among major US insurers and has been ranked #1 by Insure.com for six consecutive years.

Overall Score

90/100

Founded

1945

Headquarters

Oakland, California

Type

private
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Key Metrics

Jd Power Score

#1 in California (18 consecutive years)

Network Size

39 hospitals, 700+ medical offices (closed network)

Insure Dot Com Rank

#1 (6th consecutive year)

Editorial Ratings

J.D. Power: #1 in Multiple Regions(2025)

Rating: #1 in California (18th consecutive year), Colorado, Maryland, South Atlantic, Virginia (max: #1)

85J.D.
Insure.com: #1 Best Health Insurer (6 years running)(2026)

Rating: #1 Best Health Insurance Company (6th consecutive year) (max: #1)

95Insure.com
NCQA: Top-Rated Nationally(2026)

Rating: Consistently among the highest-rated plans nationally (max: 5 stars)

90NCQA

Coverage Highlights

  • ✓Unique integrated care model: insurance + hospitals + physicians under one roof
  • ✓Owns and operates 39 hospitals and 700+ medical offices
  • ✓Highest customer satisfaction (4.59/5) among major US insurers
  • ✓Pioneer in electronic health records and preventive care
  • ✓#1 ranked by J.D. Power in California for 18 consecutive years

Pros

  • ✓Integrated care model eliminates fragmentation between insurer and provider
  • ✓Consistently top-ranked for customer satisfaction
  • ✓Strong preventive care and wellness programs
  • ✓Electronic health records enable seamless care coordination

Cons

  • ✗Limited to specific geographic regions (mainly West Coast, some other states)
  • ✗Must use Kaiser facilities and physicians (closed network)
  • ✗Not available in most US states
  • ✗Can have long wait times in some regions

Frequently Asked Questions

What makes Kaiser Permanente different from other health insurers?

Kaiser Permanente uses an integrated care model where the insurer, hospitals, and physicians are all part of one organization. This eliminates the fragmentation common in US healthcare.

Is Kaiser Permanente available nationwide?

No. Kaiser Permanente operates in select states including California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, and Washington D.C. It is not available in most US states.

Can I see any doctor with Kaiser Permanente?

No. Kaiser operates a closed network — you must use Kaiser facilities and physicians for most care. Out-of-network care is only covered in emergencies.

Why is Kaiser Permanente so highly rated?

Kaiser's integrated model allows seamless care coordination, electronic health records shared across all providers, and strong preventive care programs, resulting in the highest customer satisfaction (4.59/5) among major US insurers.

Quick Summary

InsurerKaiser Permanente
Country🇺🇸 United States
Overall Score90/100
Satisfaction4.5/5
Members12.7M
Typeprivate
Founded1945

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