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Helsana

85.3Score

★★★★☆4.3

Customer satisfaction · 1.9M members

Comparis: Highest Satisfaction Tier(2025)moneyland.ch: Very Good (8/10)(2025)bonus.ch: Highly Rated(2025)

Helsana is the largest health insurer in Switzerland with approximately 1.9 million insured. Known for strong fitness benefits and alternative medicine coverage, it is part of the HSK purchasing cooperative and consistently rates highly across all major satisfaction surveys.

Overall Score

85.3/100

Founded

1899

Headquarters

Dubendorf

Type

private

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Key Metrics

Premium Level

Above average (basic)

App Adoption

64% of customers

Cooperative

HSK (Helsana, Sanitas, KPT)

English Support

yes

Editorial Ratings

Comparis: Highest Satisfaction Tier(2025)

Rating: 5.5+ tier (among highest satisfaction) (max: 6.0)

90Comparis

moneyland.ch: Very Good (8/10)(2025)

Rating: 8/10 (very good) (max: 10/10)

80moneyland.ch

bonus.ch: Highly Rated(2025)

Rating: Consistently highly rated (max: 6.0)

86bonus.ch

Coverage Highlights

✓Largest health insurer in Switzerland
✓Strong fitness and wellness benefits
✓Comprehensive supplementary insurance portfolio
✓Part of HSK purchasing cooperative
✓Well-rated mobile app (64% customer adoption)

Pros

✓Largest insurer with the most comprehensive network
✓Excellent fitness and wellness benefits
✓English-language website and service
✓High customer satisfaction scores across all major surveys

Cons

✗Premiums tend to be above-average for basic insurance
✗Large organization can feel impersonal
✗Supplementary underwriting can be strict

Frequently Asked Questions

Is Helsana the largest health insurer in Switzerland?

Yes. With approximately 1.9 million insured, Helsana is the largest health insurer in Switzerland by number of members.

Does Helsana offer English-language support?

Yes. Helsana provides an English-language website and customer service, making it accessible to international residents in Switzerland.

What is the HSK purchasing cooperative?

HSK is a purchasing cooperative formed by Helsana, Sanitas, and KPT. It gives these insurers greater bargaining power when negotiating rates with healthcare providers.

How does Helsana rate in customer satisfaction surveys?

Helsana scores highly across all major Swiss platforms: 5.5+ tier on Comparis (highest), 8/10 on moneyland.ch (very good), and consistently high ratings on bonus.ch.

Quick Summary

InsurerHelsana

Country🇨🇭 Switzerland

Overall Score85.3/100

Satisfaction4.3/5

Members1.9M

Typeprivate

Founded1899

Other Insurers in Switzerland

SWICA

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Concordia

private

/ 100

KPT

private

79.5

/ 100

Sanitas

private

/ 100

CSS

private

/ 100

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