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CSS

79Score

★★★★☆4.0

Customer satisfaction · 1.5M members

moneyland.ch: Good Satisfaction(2025)K-Tipp: Top Tier(2025)

CSS is the second-largest health insurer in Switzerland with approximately 1.47 million members. A non-profit foundation, CSS is best known for family coverage and long-term premium stability, with a 65% mobile app adoption rate.

Overall Score

79/100

Founded

1899

Headquarters

Lucerne

Type

private

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Key Metrics

Premium Level

Mid-range

App Adoption

65% of customers

Structure

Non-profit foundation

English Support

yes

Editorial Ratings

moneyland.ch: Good Satisfaction(2025)

Rating: Good satisfaction ratings (max: 10/10)

78moneyland.ch

K-Tipp: Top Tier(2025)

Rating: Regularly in top tier (max: Top tier)

80K-Tipp

Coverage Highlights

✓Second-largest Swiss health insurer
✓Excellent for families with children
✓Non-profit foundation — premiums reinvested
✓Innovative digital health tools and telemedicine
✓Strong mobile app (65% adoption rate)

Pros

✓Excellent for families with children
✓Non-profit ensures premiums are reinvested
✓Strong digital tools and app
✓Long-term premium stability

Cons

✗Lost 60,000 members in 2025 (pricing pressure)
✗Premiums not always the cheapest in each canton
✗Service can vary by region

Frequently Asked Questions

Is CSS good for families?

Yes. CSS is widely regarded as one of the best Swiss health insurers for families, with dedicated coverage options for children and long-term premium stability.

Is CSS a non-profit?

Yes. CSS is structured as a non-profit foundation, meaning profits are reinvested back into the organization rather than distributed to shareholders.

Why did CSS lose members in 2025?

CSS lost approximately 60,000 members in 2025 due to pricing pressure, as some policyholders switched to insurers offering lower premiums in their cantons.

Quick Summary

InsurerCSS

Country🇨🇭 Switzerland

Overall Score79/100

Satisfaction4.0/5

Members1.5M

Typeprivate

Founded1899

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