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Bonitas Medical Scheme

90.7Score

★★★★☆4.5

Customer satisfaction · 732K members

Ask Afrika Orange Index: #1 Customer Experience 2025(2025)BHF: Titanium Award Operational Performance (4 years)(2025)GCR: AA+(2025)

Bonitas is South Africa's second-largest open medical scheme with over 731,000 beneficiaries. It holds the #1 position in the Ask Afrika Orange Index for customer experience, has won 4 consecutive BHF Titanium Awards, and maintains R9 billion in reserves with an AA+ GCR rating.

Overall Score

90.7/100

Founded

1982

Headquarters

Johannesburg

Type

private

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Key Metrics

Gcr Rating

AA+

Reserves

R9 billion

Contribution Increase2026

8.8%

Orange Index2025

#1 customer experience

Editorial Ratings

Ask Afrika Orange Index: #1 Customer Experience 2025(2025)

Rating: #1 for Customer Experience (2025) (max: #1)

92Ask

BHF: Titanium Award Operational Performance (4 years)(2025)

Rating: Operational Performance (4 consecutive years) (max: Titanium Award)

90BHF

GCR: AA+(2025)

Rating: AA+ (max: AAA)

90Global

Coverage Highlights

✓#1 customer experience in Ask Afrika Orange Index 2025
✓4 consecutive BHF Titanium Awards for Operational Performance
✓R9 billion in financial reserves
✓Competitive pricing across multiple plan options
✓40+ year track record of stability

Pros

✓Excellent customer experience (award-winning)
✓Strong financial reserves (R9 billion)
✓Competitive pricing across plan options
✓Long track record (40+ years)

Cons

✗2026 contribution increase of 8.8% (above Discovery's 7.2%)
✗Smaller provider network than Discovery
✗Per-plan increases range from 6.9% to 11.3% (wide variance)

Frequently Asked Questions

Why is Bonitas rated #1 for customer experience?

Bonitas ranked first in the Ask Afrika Orange Index 2025 for medical scheme customer experience, reflecting excellence in service delivery, claims handling, and member communication.

What is Bonitas's financial strength?

Bonitas maintains an AA+ credit rating from Global Credit Rating (GCR) and holds R9 billion in reserves, indicating very strong financial stability.

How much are Bonitas contributions increasing in 2026?

Bonitas's average contribution increase for 2026 is 8.8%, though per-plan increases range from 6.9% to 11.3% depending on the specific plan option.

What awards has Bonitas won?

Bonitas has won the BHF Titanium Award for Operational Performance for 4 consecutive years and ranked #1 in the Ask Afrika Orange Index 2025 for customer experience.

Quick Summary

InsurerBonitas Medical Scheme

Country🇿🇦 South Africa

Overall Score90.7/100

Satisfaction4.5/5

Members732K

Typeprivate

Founded1982

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