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Folksam

65.3Score
★★★★☆4.0

Customer satisfaction · 4.0M members

Reputation Study: #1 (3.61)(2024)

Folksam is Sweden's largest mutual insurer, covering approximately half of all Swedish households with 4 million customers. With cooperative roots tied to the Swedish labor movement and revenue exceeding SEK 54 billion, it holds the highest reputation score among Swedish insurers.

Overall Score

65.3/100

Founded

1908

Headquarters

Stockholm

Type

statutory
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Key Metrics

Customers

~4 million (50% of households)

Revenue

SEK 54B+

Structure

Mutual (cooperative)

Reputation Score

3.61 (#1)

English Support

limited

Editorial Ratings

Reputation Study: #1 (3.61)(2024)

Rating: Highest reputation score: 3.61 (max: 5.0)

65.3Reputation

Coverage Highlights

  • ✓Largest mutual insurer — covers ~50% of Swedish households
  • ✓Cooperative roots tied to Swedish labor movement
  • ✓Revenue exceeding SEK 54 billion
  • ✓Comprehensive range: accident, life, health, income protection
  • ✓Returns profits to policyholders via bonuses and premium discounts

Pros

  • ✓Largest customer base in Sweden
  • ✓Mutual structure returns profits to members
  • ✓Comprehensive range from basic accident to full health
  • ✓Strong reputation and trust (#1 in reputation study)

Cons

  • ✗Primarily Swedish-language
  • ✗Large organization — can feel impersonal
  • ✗Health insurance is supplementary to public system — limited standalone products

Frequently Asked Questions

Is Folksam the largest insurer in Sweden?

Yes. With approximately 4 million customers, Folksam covers roughly half of all Swedish households and is the largest mutual insurer in Sweden.

How does Folksam's mutual structure work?

As a mutual insurer, Folksam is owned by its policyholders. Profits are returned to members through bonuses and premium discounts rather than being paid to external shareholders.

Does Folksam offer English-language support?

Folksam offers limited English-language support. Some information is available in English at folksam.se/other-languages, but most services and documents are in Swedish.

What health insurance does Folksam offer?

Folksam offers supplementary health insurance including accident coverage, life insurance, health insurance, and income protection. In Sweden, private health insurance complements the universal public system.

Quick Summary

InsurerFolksam
Country🇸🇪 Sweden
Overall Score65.3/100
Satisfaction4.0/5
Members4.0M
Typestatutory
Founded1908

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75.7

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72

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70

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Trygg-Hansa

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62.5

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