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private

Hapvida NotreDame Intermedica

58.5Score

★★☆☆☆2.8

Customer satisfaction · 8.4M members

ANS IDSS: 0.7693(2025)Reclame Aqui: Highest Complaint Volume(2026)

Hapvida NotreDame Intermedica is the largest health plan operator in Brazil by beneficiaries (8.4 million+) with ~17% market share. Formed by the 2022 merger of Hapvida and NotreDame Intermedica, it is vertically integrated with 70+ hospitals and offers the most affordable premiums in Brazil.

Overall Score

58.5/100

Founded

1979

Headquarters

Fortaleza

Type

private

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Key Metrics

Anss Score

0.7693 (below sector average of 0.7930)

Network Size

70+ hospitals and clinics (vertically integrated)

Market Share

~17% of Brazil's private health insurance market

Complaint Volume

Highest on Reclame Aqui (1,810 in 6 months)

Editorial Ratings

ANS IDSS: 0.7693(2025)

Rating: 0.7693 (second-highest band; below sector average of 0.7930) (max: 1.0000)

76.9ANS

Reclame Aqui: Highest Complaint Volume(2026)

Rating: Highest complaint volume among health insurers (1,810 in 6 months) (max: Lowest complaints)

40Reclame

Coverage Highlights

✓Largest health plan operator in Brazil by beneficiaries
✓Vertically integrated: owns 70+ hospitals and clinics
✓Most affordable health insurance premiums in Brazil
✓2nd largest healthcare company in southern hemisphere
✓Strong in North/Northeast regions of Brazil

Pros

✓Most affordable premiums through vertical integration
✓Largest beneficiary base in Brazil
✓Owns extensive hospital/clinic network
✓Strong in North/Northeast regions of Brazil

Cons

✗Highest complaint volume on Reclame Aqui
✗ANS quality score below sector average
✗Service quality concerns post-merger
✗Focus on cost-cutting over service quality reported

Frequently Asked Questions

How large is Hapvida NotreDame Intermedica?

Hapvida is the largest health plan operator in Brazil with 8.4 million+ beneficiaries, ~17% market share, and 70+ owned hospitals. It is the 2nd largest healthcare company in the southern hemisphere.

Why does Hapvida have the lowest premiums?

Hapvida achieves the most affordable premiums in Brazil through vertical integration — owning its own hospitals and clinics reduces costs passed to beneficiaries.

What is Hapvida's ANS IDSS score?

Hapvida scored 0.7693 in the ANS IDSS ranking, which places it in the second-highest band but below the sector average of 0.7930.

What are the concerns about Hapvida's quality?

Hapvida has the highest complaint volume on Reclame Aqui (1,810 in 6 months) and an ANS quality score below the sector average, with reported concerns about service quality post-merger.

Quick Summary

InsurerHapvida NotreDame Intermedica

Country🇧🇷 Brazil

Overall Score58.5/100

Satisfaction2.8/5

Members8.4M

Typeprivate

Founded1979

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