private

Golden Cross

30Score

★★☆☆☆2.2

Customer satisfaction · 300K members

Reclame Aqui: Highest Individual Complaint Volume(2026)

Golden Cross is one of Brazil's oldest private health insurers (1971), offering individual, family, and corporate plans with national coverage. However, it has the highest individual complaint volume on Reclame Aqui with 833 complaints in 12 months, primarily about payment reimbursement.

Overall Score

30/100

Founded

1971

Headquarters

Rio de Janeiro

Type

private

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Key Metrics

Anss Score

Not publicly available

Network Size

National coverage

Complaint Volume

833 complaints in 12 months (highest individual)

Top Complaint

Payment reimbursement (18.5% of complaints)

Editorial Ratings

Reclame Aqui: Highest Individual Complaint Volume(2026)

Rating: Highest individual complaint volume (833 in 12 months) (max: Lowest complaints)

30Reclame

Coverage Highlights

✓One of Brazil's oldest private health insurers
✓Individual, family, and corporate plan availability
✓National coverage
✓Traditional insurer model

Pros

✓Long-established brand
✓National coverage
✓Individual plan availability (rare in Brazil)

Cons

✗Highest complaint volume on Reclame Aqui
✗Poor customer satisfaction ratings
✗Reputation for slow reimbursements
✗Aging brand infrastructure

Frequently Asked Questions

Does Golden Cross offer individual health plans?

Yes. Golden Cross is one of the few Brazilian health insurers that offers individual health plans, in addition to family and corporate plans. This is relatively rare in Brazil's market.

Why does Golden Cross have so many complaints?

Golden Cross has the highest individual complaint volume on Reclame Aqui (833 in 12 months), with 18.5% of complaints related to payment reimbursement delays.

Is Golden Cross available nationwide?

Yes. Golden Cross offers national coverage across Brazil.

Quick Summary

InsurerGolden Cross

Country🇧🇷 Brazil

Overall Score30/100

Satisfaction2.2/5

Members300K

Typeprivate

Founded1971

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